Shipping Policy

We’re happy to ship your Hoooked yarns and accessories to makers around the world. Below, you’ll find everything you need to know about our shipping process, delivery times and import charges.

 

Processing Time

• All orders are processed and dispatched from our warehouse in Portugal.
• Orders placed before 12:00 pm (Portugal time) on a working day are dispatched the same day.
• Orders placed on weekends or public holidays will be processed on the next working day.
• During peak periods, such as sales, new collection launches or holidays, slight delays may occur.

 

Shipping Rates & Delivery Estimates

• Shipping costs and estimated delivery times are calculated at checkout, based on the weight of your items and your delivery address.
• To view our full shipping rates and delivery zones, please visit: hoookedyarn.com/uk/shipping-rates.

 

Customs, Duties & Import Taxes

• International orders may be subject to customs duties, import VAT or taxes, and customs handling or clearance fees, depending on the regulations of the destination country.
• These charges are set by customs authorities and/or the delivery carrier. They are not included in the product price or in the shipping cost paid at checkout.
• As the importer of the goods, the customer is responsible for paying any applicable duties, taxes and customs-related fees.
• Hoooked prepares and provides the required commercial and customs documentation for each international shipment. However, we are not responsible for the amount of duty, VAT or handling fees applied by customs or by the carrier once the parcel has been dispatched.

 

How Duty and VAT Are Calculated

Customs calculate import Duty based on the information provided on the shipping documents, including the country of origin, type of goods, declared value and weight of the parcel.

Import VAT is generally calculated on the declared value of the goods, plus the transport cost to the destination country, plus any Duty due.

 

Example: Duty Calculation

• Value of goods: £80
• Transport to the UK: £35
• Value used for Duty calculation: £80 + £35 = £115
• Duty rate: 3.5%
• Duty payable: £115 × 3.5% = £4.02

 

Example: VAT Calculation

• Value of goods: £80
• Transport to the UK: £35
• Duty payable: £4.02
• Value used for VAT calculation: £80 + £35 + £4.02 = £119.02
• VAT rate: 20%
• VAT payable: £119.02 × 20% = £23.80

 

Total Import Charges in This Example

• Duty: £4.02
• VAT: £23.80
• Total Duty and VAT payable: £27.82

Please note that duty rates, VAT rates and customs procedures vary by country and product type. Additional carrier handling or clearance fees may also apply.

 

If Customs Charges Are Not Paid

• If customs duties, taxes or carrier handling fees are refused or remain unpaid, the parcel may be returned to sender or abandoned by customs.
• In the case of abandonment, the order will not be eligible for a refund, and any original shipping or handling costs will not be reimbursed.
• If your parcel is delivered to a pickup point and is not collected within the period defined by the carrier, it will be returned to us. In this case, the original shipping fee will also not be refunded.

 

Tracking Your Order

• Once your order has been shipped, you will receive a confirmation email with a tracking link, so you can follow your parcel throughout its journey.

 

Wrong Address / Delivery Issues

• Please make sure your shipping address is complete and correct before placing your order.
• We cannot be held responsible for parcels sent to an incorrect or incomplete address provided at checkout.
• If an order is returned to us due to an incorrect address, additional reshipping costs may apply.